Refund & Cancellation Policy

Please review course details, schedule, eligibility and fees before paying. By completing a purchase, you agree to this Refund & Cancellation Policy.

1. Eligibility for a Refund

A refund request may be considered in the following situations:

• a duplicate payment was charged for the same order;
• payment was successful but the purchased course or service was not activated within a reasonable time;
• UniHome Classes cancels a course or is unable to provide the purchased service; or
• the learner submits a written request within 7 calendar days of purchase, provided that no more than two live or recorded classes have been accessed and no substantial downloadable course material has been used.

Eligibility is assessed from account, attendance, content-access and payment records. Approval remains subject to this policy and applicable law.

2. Non-Refundable Situations

A refund will normally not be available when:

• the request is made after 7 calendar days from purchase;
• more than two classes have been attended or accessed;
• downloadable notes, tests, worksheets, recordings or other substantial digital content has been accessed or downloaded;
• the learner changes their mind, schedule, board, subject or device after substantially using the service;
• access is suspended or terminated because of misuse, unlawful activity, account sharing or violation of our Terms & Conditions;
• a discount, coupon or promotional price changes after purchase; or
• the learner misses a scheduled class for personal reasons where course access or an alternative learning resource remains available.

3. Course Cancellation by UniHome Classes

If UniHome Classes cancels a paid course and cannot provide a suitable replacement, the learner may choose a transfer to another available course, account credit, or a refund for the undelivered portion of the service. We will communicate the available option to the registered contact details.

4. How to Request a Refund

Submit the request through our Contact Us page with the learner's name, registered mobile number or email address, course name, payment date, amount, Razorpay payment or order reference, and reason for the request. Incomplete requests may take longer to verify.

5. Refund Processing Time

Approved refunds are initiated within 7–10 business days to the original payment method. After initiation, the bank, card network, UPI provider or payment gateway may require additional time to credit the amount. UniHome Classes cannot control delays caused by these external providers.

6. Failed or Pending Payments

If money is debited but the payment is shown as failed or pending, please allow the bank and Razorpay time to reconcile the transaction. Such amounts are often automatically reversed by the payment provider. If the amount is not reversed or the course is not activated, contact us with the transaction reference and a payment screenshot that does not reveal any PIN, CVV, OTP or full card details.

7. Partial Refunds and Charges

Where services have already been partly delivered, any approved refund may be limited to the undelivered portion. Taxes, payment-gateway charges or other amounts that are non-recoverable may be deducted only where permitted by applicable law and clearly communicated during review.

8. Chargebacks

Please contact UniHome Classes before raising a chargeback so that we can investigate and resolve the matter. Fraudulent or duplicate disputes may lead to suspension of the associated account while the payment provider reviews the transaction.

9. Policy Updates

We may update this policy to reflect changes in our courses, payment process or legal obligations. The version displayed on this page at the time of purchase will ordinarily apply to that transaction, unless applicable law requires otherwise.