Privacy Policy

By accessing or using UniHome Classes, you acknowledge that you have read this Privacy Policy. If you are a parent or guardian registering a child, you confirm that you are authorised to provide the child's information and consent to its processing for educational purposes.

1. Information We Collect

Depending on how you use our website and services, we may collect:

• Identity and contact information: name, email address, mobile number, city and billing details.
• Student and academic information: class, board, subjects, selected courses, learning preferences, attendance, assignments, test results and course progress.
• Account information: username, encrypted password and account preferences.
• Enquiry and communication information: messages, support requests, feedback and information submitted through website forms or other communication channels.
• Payment and transaction information: order amount, payment status, transaction reference, invoice information and related records. Payment credentials such as complete card, bank or UPI details are processed by the payment gateway and are not stored by UniHome Classes.
• Technical and usage information: IP address, browser and device type, operating system, referring pages, pages visited, login activity, cookies and similar technology.

2. How We Use Your Information

We may use collected information to:

• create and manage student or parent accounts;
• process enrolments and provide live, recorded or other educational services;
• personalise learning, monitor progress and provide academic support;
• process payments, issue receipts and maintain financial records;
• respond to enquiries, service requests and complaints;
• send important account, class, course, payment and service notifications;
• send promotional communication where permitted, with an option to opt out;
• improve website performance, content, security and user experience;
• prevent fraud, misuse, unauthorised access and other unlawful activity; and
• comply with applicable laws, regulatory requirements and lawful requests.

3. Payments Through Razorpay

We use Razorpay as a third-party payment gateway. When you make a payment, certain information may be shared with Razorpay and its banking or payment partners to authorise, process and verify the transaction, prevent fraud, manage refunds and comply with legal obligations.

Razorpay processes payment information under its own terms and privacy practices. UniHome Classes does not directly receive or store your complete card number, CVV, bank login credentials or UPI PIN. You should review Razorpay's Privacy Policy before completing a payment.

4. Cookies and Similar Technologies

We may use essential, functional and analytics cookies to keep you signed in, remember preferences, secure the website, understand site usage and improve our services. You can control cookies through your browser settings. Disabling essential cookies may affect account, course or payment features.

5. How We Share Information

We may share only the information reasonably necessary with:

• teachers, authorised staff and service providers involved in delivering classes and support;
• Razorpay, banks, payment networks and fraud-prevention providers for payment processing;
• hosting, learning-platform, analytics, communication and technical-support providers;
• professional advisers, auditors or insurers where reasonably required; and
• government bodies, courts or law-enforcement agencies when required by applicable law.

We do not sell or rent personal information. Service providers are expected to process information only for the authorised purpose and subject to appropriate safeguards.

6. Children's and Student Privacy

Our services may be used by school-age students. Where a student is a minor, registration, enrolment and payment should be completed or authorised by a parent or lawful guardian. We collect student information only to provide and improve educational services, manage the student's account and communicate with the student or guardian. Parents or guardians may contact us to review, correct or request deletion of a minor's information, subject to legal and academic record-retention requirements.

7. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain academic and transaction records, resolve disputes, enforce agreements and comply with legal, accounting or regulatory obligations. Information that is no longer required will be deleted, anonymised or securely restricted, as appropriate.

9. Your Choices and Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw consent, object to certain processing or opt out of promotional communication. Withdrawal of consent does not affect processing already carried out lawfully and may limit our ability to provide services that require the relevant information.

10. Third-Party Links

Our website may contain links to third-party websites, applications or services. Their privacy practices are governed by their own policies, and UniHome Classes is not responsible for their content, security or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically.

12. Governing Law

This Privacy Policy is governed by the applicable laws of India. Any dispute will be subject to the jurisdiction of the competent courts having authority over the business location of UniHome Classes, unless applicable law requires otherwise.